ADA Procedures

This course equips your team with essential skills for interacting with passengers with disabilities, including recognizing and assisting with various disabilities, handling service animals and mobility aids. It provides comprehensive training on safe procedures for lifting passengers in wheelchairs and assisting those with mobility issues in boarding the vehicle, while ensuring respectful, effective, and compliant service to all passengers.
Time to Complete
30 Minutes
Course Category
Required Membership
Included with all

This Course Covers

Introduction to ADA
  • Overview of the Americans with Disabilities Act (ADA) and its significance.
  • Understanding 49 CFR, Part 37 and its application to passenger ground transportation.
Definition and Examples of Disabilities
  • Comprehensive definition of disability as per the ADA.
  • Examples of common and invisible disabilities.
  • Recognizing and understanding various disabilities (mobility, visual, hearing, speech, cognitive/developmental).
Interaction with Disabled Passengers
  • Best practices for interacting with passengers with disabilities.
  • The importance of asking before assisting and respecting personal space and mobility aids.
  • Guidelines for appropriate interaction and communication with passengers who have different disabilities.
Assisting Mobility Impaired Passengers
  • Handling mobility aids and assisting passengers with boarding and disembarking.
  • Reserved seating for passengers with disabilities.
Special Considerations for Specific Disabilities
  • Vision impairment: guidelines for assisting blind or vision-impaired passengers.
  • Hearing impairment: effective communication strategies with deaf or hearing-impaired passengers.
  • Cognitive impairments: clear communication and patience.
  • Epilepsy: understanding seizures and appropriate response.
Service Animals and Emotional Support Animals
  • Identifying and interacting with service animals.
  • Differentiating between service animals and emotional support animals.
Operational Procedures for Drivers
  • Using wheelchair lifts and securing passengers in wheelchairs.
  • Ensuring safe boarding and disembarking for all passengers.
  • Making additional rest stops and adhering to stop announcements.
Compliance and Reporting
  • Completing service request forms.
  • Understanding denial of service scenarios and acceptable reasons.
  • Key definitions relevant to ADA compliance.